Hydro Cleansing may collect personal information about you when you use our services.
The ways in which we may use your personal information are described in Section 4, they include:
For purposes set out in Section 5, we may share information with other departments within Hydro Cleansing and regulatory or governmental bodies for example Environment Agency.
Hydro Cleansing Ltd (Company Number 3916897) is an independently owned Industrial and Environmental service provider operating in the United Kingdom, we take your privacy extremely seriously.
Hydro Cleansing Limited is the data controller in relation to the processing of the personal information that you provide to us when you use our services. Our registered address is HCL House, Beddington Farm Road, Croydon, Surrey, CR0 4XB. If you have any queries relating to Hydro Cleansings use of your personal information, or any other related data protections questions contact our Compliance Team at firstname.lastname@example.org. Our Data Protection Officer is our internal IT Manager. To contact our Data Protection Officer please email email@example.com or write to HCL House, Beddington Farm Road, Croydon, Surrey, CR0 4XB.
Hydro Cleansing may obtain personal information for you through websites, mobile applications or other similar devices, channels such as telephone when a call is made to office or applications operated by or on behalf of Hydro Cleansing Ltd.
Hydro Cleansing does not share your company or your personal information with external bodies.
Hydro Cleansing collect personal or company information when you give this to us in course of making an enquiry for our services via any of our websites or phone call or email us e.g. we may collect your name, company name, address, contact email address and telephone number. This will be to allow us to prepare an estimate of works.
In the course of providing a service to you or your company, we may also store information about how you use our site e.g. pages viewed, the website from which you came to visit our site(s), changes you or your company make to information supplied to Hydro Cleansing, details of estimates you request, together with financial information e.g. bank details or payment details. Hydro Cleansing make sure that we have appropriate security measures to protect your information (see section 8 How secure is our site and what steps do we take keep you safe? Hydro Cleansing periodically will review information to ensure that we do not keep it for longer than we are legally allowed by law see section 11.
Please note that it is you or a company representative responsibility to check and ensure that all information, content, material or data provided verbally, digitally or on sites is correct, complete, accurate and not misleading and that you disclose all relevant facts.
Hydro Cleansing does not knowingly collect or store any personal information about children under the age of 16.
In order to ensure the Services, we provide you with both in the short or long term continue to meet yours or your companies needs we may ask for feedback of your experience of using Hydro Cleansing e.g. Using our site, Operatives on Site, Account Manager. Any information/feedback provided will only be used as part of Hydro Cleansings programme of continuous improvement and with your permission be used to provide testimonials.
We may use yours or companies personal information:
4.1 sending you or your company a confirmation email of your estimate – when you obtain an estimate with Hydro Cleansing you will be sent confirmation of your estimate to be signed via email and to be returned. This is a standard part of our service procedure and by using this service / contacting us you agree to receive these communications
5.0 to process a transaction if credit card payment is being taken
6.0 to enable you to share our content with others e.g. by using email or share this functionality on our sites
Hydro Cleansing may monitor or record your calls, emails or other communication, but will do so in accordance with data protection legislation and other applicable law. Monitoring or recording will always be for business purposes, such as quality control or training (e.g. where you call Hydro Cleansings call centre), to prevent unauthorised use of your telecommunication systems and Sites, to ensure effective systems operations, to meet any legal obligation and/or to prevent detect crime.
Hydro Cleansing will only collect and use yours or companies information (as described in section 4) in accordance with data protection laws. Our grounds for processing your personal information are as follows:
1. Consent – where necessary Hydro Cleansing will only collect and process your personal information if you have given your consent for us to do so e.g. we will only send you certain marketing emails and process any sensitive information about you or your company of we have your consent
2. Legitimate Interests – Hydro Cleansing may use and process some of yours or companies information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of legitimate interests as justification for processing yours or companies information. Our legitimate interests for processing this information are:
2.1 using your information is an essential part of Hydro Cleansing being able to provide the right service to you or your company.
2.2 to communicate with you or your company about our services. Hydro Cleansing need to keep you informed about yours or your companies use of our services e.g. sending you confirmation email of estimate of works. This will not include marketing communications unless you have given us your consent to receive these and:
2.3 to improve our Services. We may use yours or your company's personal information to: personalise aspects of Hydro Cleansings services; for market research. Hydro Cleansing constantly aim to improve our services to you or your company and using this personal information in this way helps us to do this.
From May 2018, you or your company will have a right to object to our use of personal information for these legitimate interests including where Hydro Cleansing may use your personal information to create a profile to inform customer demographics. If you raise an objection, Hydro Cleansing will stop processing yours or your companies' personal information, unless exceptional circumstances apply, in which case we will let you know why we are continuing to process personal information. Please contact our Compliance Team at firstname.lastname@example.org if you wish to exercise this right.
When you use any of Hydro Cleansings services, we may disclose yours or your companies' personal information to the following parties:
If Hydro Cleansing reasonably believe, false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.
A cookie is a very small text file placed on your computer or device. Cookies help us to:
Yours and your companies' personal data's security is very important to Hydro Cleansing. This is why, where it appropriate our sites use HTTPS to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure.
Hydro Cleansing do our best to keep information you disclose to us secure. However, we cannot guarantee or warrant the security of any information that you send over to us and you do so at your own risk. If you use e.g. our sites, you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
Any electronic marketing communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time.
Should you no longer wish to be contacted by Hydro Cleansing, you can advise us at any time by contacting our Compliance Team on 020 8689 3339 between hours 0f 08:30 – 17:30 Monday to Friday or by sending an email to email@example.com
You have the certain right under existing data protection legislation including the right to request a copy of the personal information we hold about you or your company if you request it from Hydro Cleansing in writing.
From May 2018, you and your company will have the following rights:
If you are not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator, which in the UK is the Information Commissioner's Office.
Last Updated April 2018